Cookie Policy

General Information

We at apoteka-natura.com (hereinafter referred as “We”, “Company”, “us”, or “our”) respect the privacy of our customers, business partners and other visitors to our Website who may choose to provide Personal Information (as defined below) and are committed to respect their privacy.

We recognize the need for appropriate protections and management of Personal Information that you provide to us. This Privacy Policy describes the types of information We may collect, how that information may be used, and with whom the information may be shared.

We take all the necessary efforts to ensure that our processing of Your personal data meets the standards of the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council, and ePrivacy Directive.

What Information Do We Collect?

When ordering on our, We may collect individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”), such as your name, address, telephone number, email address, IP address and contact preferences.

We do not require that customers, partners or other visitors to our site provide us with Personal Information and you may visit our Website anonymously. In this case, We do not collect Personal Information when you visit our Website unless you choose to provide it to us. The decision to provide Personal Information is voluntary and you may withdraw your consent at any time by contacting us at kontakt@apothekenatur.com. However, if you do not provide the Personal Information requested, you may not be able to proceed with the activity or receive the benefit for which the Personal Information is being requested (including, but not limiting to, ordering the product We offer). Additionally, after you submit your Personal Information to our Website for ordering the products offered, We will be able to backtrack your activity on our Website even before you did that submission (information that if you did not submit Personal Information will remain anonymous to us).

The Use of Collected Information

Any information We collect from you may be used in any of the following ways:

  • Your Personal Information will not be sold, exchanged, transferred or given to any company outside apoteka-natura.com or our trusted third-party service providers for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, and as otherwise explicitly set forth herein.
  • We may send periodic informational or promotional content. However, you can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the e-mail you receive or by notifying us via the appropriate method below. It may take a reasonable period of time to process your request, no longer than 30 days for direct e-mail and telephone promotions and 10 business days for e-mail promotions. This will not apply to the receipt of mandatory service communications that are considered part of certain apoteka-natura.com services, which you may receive periodically unless you cancel the service.
  • Your information helps us to respond more effectively to your customer service requests and support needs.
  • We continually strive to improve our Website offerings based on the information and feedback We receive from you.
  • To perform research, technical diagnostics and analytics with regard to the Website.
  • We may disclose Personal Information, or any information you submitted via our software products if We have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case We find it necessary in order to enforce intellectual property or other legal rights.

We strive to keep your Personal Information accurate. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information when reasonable, or in accordance with relevant laws, including making reasonable efforts to provide you with online access and the opportunity to change your information. To protect your privacy and security, We will take steps to verify your identity before granting access or making changes to your data. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations. To access and/or correct information, you can notify us via the e-mail stated below.

With Whom We Share the Collected Information?

Since We operate globally, it may be necessary to transfer, store and process Personal Information in the EU or any other country in which We or our affiliates, subsidiaries or service providers maintain facilities. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances We will take steps to ensure that a similar level of protection is given to Personal Information. You hereby consent to the transfer of your Personal Information to countries outside the European Union.

We do not sell, trade or otherwise transfer Personal Information to outside parties, except to the third parties with whom We have contracted to provide products and services to you. Those third parties might share information with third parties and individuals who are related to execution of the order you have made (i.e. call-center, courier services).

We use third parties, such as cookies and trackers, to compile aggregate data about website traffic and website interaction for marketing and targeting purposes, to assist us in better understanding of our Website visitors and so that We can offer better Website experiences and tools in the future. These service providers are not permitted to use the information collected on our behalf except for the purpose of providing the services to us. Some of the servers of these third parties may be located outside of the European Union.

In most cases, We will not receive the information these third parties collect but only receive the analysis or results that We requested, and the sole holders of the collected information are the third parties. Below you can find the links to the privacy policies of the third parties We currently use on our site. This list is reviewed and updated periodically.https://www.google.com/intl/en/policies/privacy/
https://www.facebook.com/about/privacy/

Also, We may release your information when We believe release is appropriate to comply with the law, enforce our Website policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

How Long Do We Retain the Information We Collect?

At any time, you may request to view, change and update your Personal Information by emailing us at kontakt@apothekenatur.com. You can also request that We cease processing, correct errors or that We erase Personal Information by emailing us at kontakt@apothekenatur.com.

Due to the possibility of long sales cycles, one never knows when a potential client will re-engage with apoteka-natura.com and having the background and history of the contracting party will assist apoteka-natura.com in providing a better service. Therefore, please note that unless you instruct us otherwise We retain the information We collect for as long as needed to provide our services and to comply with our legal obligations, resolve disputes and enforce our agreements. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

How Do We Safeguard and Transfer Collected Information?

We are committed to use our reasonable efforts, in accordance with market best practices, to ensure the security, confidentially and integrity of the Personal Information you choose to provide us. Access to the Personal Information is based on the ‘least to know’ concept together with role-based access control systems, ensuring only authorized access to the Personal Information. To protect the privacy of any Personal Information you may have provided, We are using data hosts who implement market best practice security measures. Although We take steps to safeguard such information, We cannot be responsible for the acts of those who gain unauthorized access, and We make no warranty, express, implied or otherwise, that We will prevent such access.

Third-Party Links

The Website may contain links to websites operated and maintained by third parties over which We have no control. Any information you provide to third party website will be governed under the terms each of website’s privacy policy and We encourage you to investigate and ask questions before disclosing any information to the operators of third-party websites. We bear no responsibility or liability whatsoever for the content, actions, or policies of third-party websites. The inclusion of third-party websites on our Website in no way constitutes an endorsement of such websites’ content, actions, or policies. Please, check third-party’s policies before you submit any personal data to their website.

What are Your Rights?

You may contact us at kontakt@apothekenatur.com any time and request:

  • To access, delete, change or update any personal data relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected);
  • That We will cease any further use of your Personal Information (for example, you may ask that We stop using or sharing your Personal Information with third parties), including to stop direct marketing.

If you wish to raise a complaint on how We have handled your Personal Information, you can contact us as set forth below.

Protection of Minors

Our website, products and services are all directed to people who are above the age of 18. In the event that We become aware that a user under the age of 18 has shared any Personal Information, We will discard such information. If you have any reason to believe that a minor has shared any Personal Information with us, please contact us at kontakt@apothekenatur.com.

Modifications to the Privacy Policy

We may, in our sole discretion, revise this Privacy Policy from time to time. The most current version will always be posted on the Website. Any changes made to this Privacy Policy will be effective immediately upon posting on the Website. We encourage you to review this Privacy Policy regularly for any changes. If you disagree with the changes, you can contact us at any time for revocation of Your consent.

Contacting Us

If there are any questions regarding this Privacy Policy or the information that We collect about you, or if you feel that your privacy was treated not in accordance with this Privacy Policy, you may contact us at kontakt@apothekenatur.com.